Shipping & Returns
SHIPPING POLICY
UK Shipping:
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All UK orders are sent by Royal Mail with next day delivery, fully insured.
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Orders over £100 - Free Delivery
Orders under £100 - £5
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I aim to dispatch items within 1 working day, with a maximum dispatch time of 3 working days. If you are in a rush to receive an item please drop me an email or a DM to let me know and I will do my best to accommodate your request.
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You also have the option to upgrade to DHL shipping for additional peace of mind.
During shop closure (eg. for holidays), notices will be put prominently on the website and social media informing you of the next day that we will be dispatching items from.
International Shipping:
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Please bear in mind that all items are sent fully insured for your peace of mind.
Continental Europe:
Under £250 - Royal Mail - £10
Over £250 - UPS - £20
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USA & Canada
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Economy shipping with Royal Mail is available. The price includes additional third party insurance. Royal Mail can take its time, but if you aren't in a rush for your items is a great way to keep shipping costs low.
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Up to £500 order value: £17
£500 - £1000 order value: £22
£1000 + : Free Shipping
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You also have the option of ​Express shipping with DHL. Pricing as follows:
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Up to £1000 order value: £45
£1000 - £1500 order value: £50
£1500 + order value: £55
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China, Hong Kong, Japan, Singapore, UAE, South Africa, Australia and New Zealand
Under £250 - Royal Mail - £15
Over £250 - UPS - £50
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£1000 + : Free Shipping
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Customs and duty charges may apply and are at the discretion of the customs agents in your country. Buyers are responsible for any customs and import taxes. Good Folk Jewels are not responsible for the cost of duties on international shipments and any fees are paid to the appropriate customs agency by the customer.
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Good Folk Jewels cannot be held responsible for any delays due to customs.
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Items that are returned to us due to unpaid customs charges are non-refundable.
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** PLEASE NOTE: If your country does not come up as a shipping option this is due to the fact I have to manually input each countries shipping information and so I have selected the countries that I get the most enquiries from. I can ship almost anywhere in the world so please get in touch and I can add shipping options for your country **
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Incorrect Addresses:
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Please check your addresses thoroughly as once packages are dispatched they cannot be re-routed.
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If a package is returned to us by the mail carrier due to an incorrect address we will refund you the cost of the item minus shipping fees and a re-stocking fee of 10%.
Return & Exchange Policy
If you have any questions regarding your order or you wish to make a return, please don't hesitate to get in touch by emailing: rebecca@goodfolkjewels.com
To be eligible for a return of your item you must:
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1. Return the item in the same condition as when you received it.
2. Return it with its original packaging.
3. Contact us within 7 days of receiving the item, and dispatch it to us within a further 7 days of us discussing the return.
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If you have simply changed your mind that is not a problem but the cost of return postage, in this case, is payable by the customer and is non-refundable, and your postage option must be insured to the value of the item. The customer is liable for the item until we receive it back so this protects you from any postal mishaps. ​
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If you believe that the item you received is significantly not as described we will cover the return postage costs, but please get in contact first to discuss: rebecca@goodfolkjewels.com
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International Refunds will be minus a 5% restocking fee, and the shipping fee is non-refundable.