What type of information do you collect?

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, Wix (who we host our website with) automatically collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use Wix' software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

 

How do you collect information?

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When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations. 

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How do you store, use, share and disclose your site visitors' personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do you communicate with your site visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

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How long do you hold your site visitors data? ​

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Your data will be stored for as long as it is required to provide our business services to you or until you ask us to erase it (whichever is sooner). 

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Do you share clients data?

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We will never share your data with anyone else unless by your specific request. 

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Your rights under the General Data Protection Regulation (the GDPR): 

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Under the GDPR, anyone who has data held by an organisation is a ‘data subject,’ and has rights regarding how their data is held, used and disposed of; these include:

•       the right to be informed
•       the right of access
•       the right of rectification
•       the right to erasure, and
•       the right to object

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Making a data right request or a complaint: 

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If you wish to make a data right request or you are unhappy with what information we gather and how and why we use it, you can make a request or complaint to rebecca@goodfolkjewels.com